/* SLA uses the shared queue/workspace panels and company primary color. */
.sla-tabs{display:flex;gap:8px;border-bottom:1px solid var(--ws-line,#e2eaf0);margin-bottom:24px;padding-bottom:12px;flex-wrap:wrap}.sla-tabs button{display:flex;gap:8px;align-items:center;border:0;background:transparent;color:var(--ws-muted,#738394);padding:10px 16px;border-radius:10px;font-size:12px;font-weight:650}.sla-tabs button.is-active{background:var(--ws-soft,#eaf3f7);color:var(--custom-color-bg,#006d91)}.sla-tabs .material-icons{font-size:18px}
.sla-policy-layout{display:grid;grid-template-columns:minmax(0,1fr) 350px;gap:20px;align-items:start}.sla-policy-main{display:flex;flex-direction:column;gap:20px}.sla-policy-side{display:flex;flex-direction:column;gap:20px;position:sticky;top:90px}.sla-section-heading{display:flex;justify-content:space-between;gap:14px;align-items:flex-start}.sla-eyebrow{font-size:9px!important;letter-spacing:1.5px;font-weight:650;color:var(--custom-color-bg,#006d91);display:block;margin-bottom:11px}.sla-fields{display:grid;grid-template-columns:1fr 1fr;gap:18px;padding:6px 22px 24px}.sla-full{grid-column:1/-1}.bd-sla label{font-size:11px;font-weight:600;margin:0;color:var(--ws-ink,#20354a)}.bd-sla label>.form-control,.bd-sla label>.sla-number-unit{margin-top:8px}.bd-sla .form-control{height:40px;border:1px solid var(--ws-line,#dae4eb);border-radius:9px;box-shadow:none;font-size:12px;padding:9px 11px}.bd-sla .form-control:focus{border-color:var(--custom-color-bg,#006d91);box-shadow:0 0 0 3px #006d9110}.bd-sla textarea.form-control{height:auto;resize:vertical;min-height:92px}.bd-sla label small{display:block;font-size:10px;font-weight:400;color:var(--ws-muted,#738394);line-height:1.7;margin-top:6px}.sla-policy-options{display:flex;flex-direction:column;gap:20px;padding:6px 22px 24px}.bd-sla .sla-check{display:flex;align-items:flex-start;gap:11px;cursor:pointer;font-weight:400}.sla-check input{accent-color:var(--custom-color-bg,#006d91);margin:3px 0 0;flex-shrink:0;width:15px;height:15px}.sla-check strong{display:block;font-size:12px;font-weight:650}.sla-check small{margin-top:6px}
.sla-target-header,.sla-target-row{display:grid;grid-template-columns:100px 1fr 1fr;gap:18px;padding:14px 22px;align-items:center}.sla-target-header{background:var(--ws-soft,#f5f8fa);font-size:10px;color:var(--ws-muted,#738394);font-weight:650}.sla-target-row{border-bottom:1px solid var(--ws-line,#e2eaf0);font-size:12px}.sla-target-row>strong{display:flex;align-items:center;gap:8px}.sla-priority-dot{width:7px;height:7px;border-radius:50%;display:inline-block;background:#5e99ba}.sla-priority-1{background:#dbab45}.sla-priority-2{background:#d16b70}.sla-number-unit{position:relative;max-width:250px}.sla-number-unit .form-control{padding-right:62px}.sla-number-unit>span{position:absolute;right:14px;top:12px;pointer-events:none;font-size:10px;font-weight:400;color:var(--ws-muted,#738394)}.sla-target-row label>.sla-number-unit{margin:0}.sla-target-row:last-of-type{margin-bottom:10px}.sla-day-selector{display:flex;gap:8px;flex-wrap:wrap;margin-top:8px}.sla-day-selector button{border:1px solid var(--ws-line,#dae4eb);border-radius:9px;background:white;color:var(--ws-muted,#738394);font-size:11px;padding:9px 12px}.sla-day-selector button.is-selected{background:var(--custom-color-bg,#006d91);border-color:var(--custom-color-bg,#006d91);color:white}.sla-save-bar{border-top:1px solid var(--ws-line,#e2eaf0);padding:20px 22px;background:var(--ws-soft,#f5f8fa);display:flex;flex-direction:column;gap:10px}.sla-save-bar button{border-radius:9px}.sla-save-bar small,.sla-muted{font-size:10px;color:var(--ws-muted,#738394);line-height:1.7}.sla-note{padding:24px;border:1px solid var(--ws-line,#e2eaf0);border-radius:16px;background:linear-gradient(135deg,var(--ws-soft,#eef5f8),white)}.sla-note>.material-icons{color:var(--custom-color-bg,#006d91);font-size:28px}.sla-note h3{font-size:15px;font-weight:700;margin:12px 0}.sla-note p{font-size:11px;color:var(--ws-muted,#738394);line-height:1.9}
.sla-badge{display:inline-flex;align-items:center;font-size:10px;font-weight:650;border-radius:20px;padding:5px 9px;line-height:1.3;background:#edf1f5;color:#627687;white-space:nowrap}.sla-on_track{background:#eaf2f8;color:#347798}.sla-met{background:#e8f6ed;color:#277a54}.sla-due_soon{background:#fff4df;color:#9d721e}.sla-breached,.sla-late{background:#fdecef;color:#b14958}.sla-missing,.sla-unavailable{background:#fff0e3;color:#a36530}ticket-sla-badge{display:inline-block}
.sla-report-heading{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:20px}.sla-report-heading h2{font-size:22px;font-weight:700;margin:0 0 8px}.sla-report-heading p{color:var(--ws-muted,#738394);font-size:11px;margin:0;line-height:1.7}.sla-report-filters{display:grid;grid-template-columns:150px 150px 140px 150px minmax(180px,1fr);gap:12px;margin-bottom:20px}.sla-compliance-grid{display:grid;grid-template-columns:1fr 1fr 1fr;gap:16px;margin:20px 0}.sla-compliance-card{padding:24px;display:flex;flex-direction:column;gap:10px}.sla-compliance-card>span{font-size:11px;color:var(--ws-muted,#738394);font-weight:650}.sla-compliance-card>strong{font-size:32px;line-height:1.4;font-weight:750;color:var(--ws-ink,#20354a)}.sla-compliance-card small{font-size:9px;line-height:1.7;color:var(--ws-muted,#738394)}.sla-progress{height:5px;border-radius:6px;background:var(--ws-line,#e2eaf0);overflow:hidden;margin-bottom:6px}.sla-progress span{display:block;height:100%;background:var(--custom-color-bg,#006d91);border-radius:6px}.sla-priority-results{padding:22px}.sla-priority-results h3{font-size:14px;font-weight:700;margin:0 0 16px}.sla-priority-results>div{display:flex;justify-content:space-between;gap:10px;font-size:10px;line-height:1.8;padding:9px 0;border-bottom:1px solid var(--ws-line,#e2eaf0)}.sla-priority-results span,.sla-priority-results p{color:var(--ws-muted,#738394);font-size:10px}.sla-report-table td small{max-width:260px}.sla-loading{padding:0 22px;font-size:11px;color:var(--ws-muted,#738394)}
.sla-ticket-panel{background:white;border:1px solid var(--ws-line,#e2eaf0);border-radius:14px;padding:20px;margin:16px 0;clear:both}.sla-ticket-panel>header{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-bottom:16px}.sla-ticket-panel h2{font-size:16px;font-weight:700;margin:0 0 6px}.sla-ticket-panel header p{font-size:10px;color:var(--ws-muted,#738394);margin:0}.sla-ticket-targets{display:grid;grid-template-columns:1fr 1fr;gap:14px}.sla-ticket-targets>div{background:var(--ws-soft,#f7f9fb);border-radius:10px;padding:16px}.sla-ticket-targets strong{font-size:12px;display:block;margin-bottom:10px}.sla-ticket-targets p{font-size:11px;color:var(--ws-muted,#738394);margin:10px 0 0}.sla-ticket-meta{font-size:10px;color:var(--ws-muted,#738394);margin-top:14px;line-height:1.8}.sla-ticket-history{font-size:11px;margin-top:16px}.sla-ticket-history li{padding:7px 0}.sla-ticket-history small{color:var(--ws-muted,#738394)}
@media(max-width:1199px){.sla-policy-layout{grid-template-columns:minmax(0,1fr) 310px}.sla-report-filters{grid-template-columns:1fr 1fr 1fr}.sla-filter-search{grid-column:2/-1}.sla-compliance-grid{grid-template-columns:1fr 1fr}.sla-priority-results{grid-column:1/-1}}
@media(max-width:900px){.sla-policy-layout{grid-template-columns:minmax(0,1fr)}.sla-policy-side{position:static}.sla-target-header,.sla-target-row{grid-template-columns:90px 1fr 1fr}}
@media(max-width:767px){.sla-fields{padding:6px 16px 20px;gap:14px}.sla-section-heading{flex-direction:column}.sla-policy-options{padding:6px 16px 20px}.sla-target-header,.sla-target-row{padding:12px 14px;gap:10px;grid-template-columns:66px minmax(0,1fr) minmax(0,1fr)}.sla-target-header{font-size:9px}.sla-number-unit>span{right:8px;font-size:9px}.sla-number-unit .form-control{padding-left:8px;padding-right:40px}.sla-target-row>strong{font-size:10px;gap:5px}.sla-day-selector{gap:6px}.sla-day-selector button{padding:8px 10px}.sla-report-filters{grid-template-columns:1fr 1fr}.sla-filter-search{grid-column:1/-1}.sla-report-heading{flex-direction:column}.sla-compliance-grid{grid-template-columns:minmax(0,1fr)}.sla-priority-results{grid-column:auto}.sla-report-table{min-width:650px}.sla-ticket-targets{grid-template-columns:minmax(0,1fr)}.sla-ticket-panel{padding:15px}.sla-ticket-panel>header{align-items:flex-start}}

.sla-ticket-panel>.qh-panel-heading{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;padding:0 0 16px}.sla-ticket-targets small,.sla-ticket-history small{display:block;font-size:10px;margin-top:6px}

.sla-header-actions{display:flex;gap:8px;flex-wrap:wrap;justify-content:flex-end}@media(max-width:767px){.sla-header-actions{justify-content:flex-start}}

.sla-list-status{margin:5px 0}